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The issue was resolved when the casino confirmed that the account had been unfrozen, allowing him to withdraw all his funds. The player from India had requested a withdrawal less than two weeks prior to submitting the complaint. The Complaints Team had confirmed that the usual processing time for withdrawals could take several days or weeks, advising patience during the KYC verification process. After the recommended timeframe had passed, the player reported receiving the funds.
It is enough to log in, deposit, get a standard bonus and play at your pleasure. In addition to live betting on sporting events, sportsbook offers dozens of gambling activities. Mostbet offers over 30 sports categories, including football, cricket, kabaddi, tennis, and e-sports.
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Unfortunately, due to the lack of response from the player, we had to reject the complaint, but we remained open to assist should the player decide to resume communication. The player from India had submitted a withdrawal request for ₹30000 at Mostbet on March 23rd, 2024 which remained unfulfilled despite the provision of requested bank statements. The casino had claimed the money was transferred, although the player had not received it. After the player’s persistent complaints and our intervention, we had prompted the casino to provide evidence of the transaction.
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The player from Spain was unable to withdraw €542, despite having received a previous payout in the same game just minutes earlier. The player reported that the casino was delaying the payment due to a verification process, despite having a history of successful transactions. After several communications, the complaint was ultimately rejected due to the player’s lack of response to the Complaints Team’s requests for additional information. The player from Ukraine encountered difficulties with a 500 UAH deposit to the casino, as the funds were deducted but not credited to the account. The casino had not set a clear timeframe for resolution, leaving the player frustrated. We suggested contacting the payment provider to recover the lost transaction, which could take up to a month.
Despite sending the required documents, he didn’t receive a response for a month. We rejected the complaint based on the fact the player focused soloely on sportsbetting. As we don’t have insight into this sphere of gambling we referred the player to platforms that might able to help and rejected the complaint. The player from India had deposited money into his account, but the credit had not been reflected in his casino account. Despite his inquiries, the issue had been repeatedly deferred to the casino’s finance department.
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